Joyce Phillips

Group Managing Director, Strategy, Mergers & Acquisitions, Marketing and Innovation
Australia and New Zealand Banking Group Limited
ANZ Centre
833 Collins Street
Docklands VIC 3008
Australia

Joyce Phillips is Group Managing Director and Management Board member at ANZ responsible for strategy, mergers and acquisitions, marketing and innovation.

Prior to joining ANZ in 2009, Joyce was President and Chief Operating Officer at American Life Insurance Company (ALICO) a subsidiary of American International Group, Inc. (AIG).

Joyce joined ALICO from Citigroup, where she was head of International Retail Banking. In that role she was responsible for strengthening product distribution and expansion in Citigroup’s global retail banking franchise in 42 countries. Product lines under her leadership included loans, deposits, investments and insurance.

Previously, she held various senior positions in Citigroup Japan, including Country Business Manager of consumer operations and Representative Director of Citibank’s Retail Bank, as well as President and CEO of Citicorp Diners Club Japan.

Joyce joined Citigroup in 1999 from GE Capital, where she held various management positions in the Global Consumer Finance Division.

Joyce was named to the U.S. Banker "25 Most Powerful Women in Banking and Finance" list in 2006, 2007 and 2008. She has an MBA from the Stern School of Business, New York University and is fluent in Japanese.

Last updated: March 2010

Key Dates

August 2009
Appointed as Group Managing Director, Strategy, Mergers & Acquisitions, Marketing and Innovation. 

2007 
President & Chief Operating Officer, American Life Insurance Company (ALICO).

2005
Head of International Retail Banking, New York, Citigroup.

2001
Country Business Manager, Japan, Citigroup.

1999
President & CEO, Citicorp Diners Club, Japan, Citigroup.

1997
Managing Director, GE Capital Global Consumer Finance, GE Japan.

1995
Director Marketing, GE Capital, GE USA.