ANZ in Bangalore, India - Our company

ANZ in Bangalore, India

ANZ has had a technology and back office operation in Bangalore, India since 1989. With a current workforce of around 3,500 employees, ANZ’s Bangalore facility is being developed as a centre of excellence in innovation and performance for technology development and support functions.

The operation supports ANZ’s super regional ambitions with our business now spanning 26 countries in the Asia Pacific region. This expansion is being enabled by basing support roles in the most appropriate and efficient locations for business needs.

Our Bangalore facility reflects India’s highly educated workforce with a depth of expertise in technology and operations. Our people have a specialist capability in managing software development and technology support for many of ANZ's systems and, in recent years, this capability has been extended to ANZ's operations functions.

While sections of our support functions are based in India, as well as Australia and New Zealand, we know that our customers want to be able to talk to staff who best understand their banking and financial services needs. As a result, all Australia and New Zealand customer contact roles, including call centre roles, will remain in Australia and New Zealand.

Our Bangalore staff operate under the same ANZ policies and controls the bank has in place in Australia, including high standards of privacy and confidentiality. Central records for our Australian customers are located in Australia and will remain located in Australia. They are subject to Australian privacy standards and, where ANZ staff in other countries need to access customer data, those standards and ANZ's global information security policies apply.

Staff that are affected by the transition of roles between countries are supported by a series of commitments that ANZ has made to its people. This includes ongoing communication about proposed changes; training and support for staff who wish to continue their careers at ANZ and giving them priority for vacant roles within the bank.

In addition to career counselling and support services, ANZ has agreed with the finance sector unions in Australia and New Zealand to provide a training fund of up to A$10 million to support vocational training to help impacted employees find employment outside ANZ. A special fund has also been established to help eligible individuals who may face financial hardship after leaving ANZ.