ANZ - Help

Need some assistance? Click on the common questions below or the Quicklinks on the right. If you still need assistance please contact us.

Register for ANZ Internet Banking
To register for ANZ Internet Banking, you need a Customer Registration Number (CRN) and Telecode. If you do not have a Customer Registration Number (CRN) and Telecode, please call 13 33 50 (international +61 3 9683 8833) 24 hours a day, seven days a week. Register for ANZ Internet Banking View the ANZ Internet Banking Demo Get help registering for ANZ Internet Banking

Report a lost or stolen card
Call 1800 033 844 (international +61 3 9683 7043) 24 hours a day, seven days a week. Notify us immediately if: your card has been lost, stolen or used by someone else; or your PIN record has been lost, stolen or has become known to, or used by, someone else.

Change your credit limit
You can change your credit card limit in one of three ways: ANZ Internet Banking Get help changing your credit card limit online Download and complete the form Once you've completed the form send it back to ANZ. Request credit card limit increase/decrease form (PDF 100kb) By phone Call 13 22 73 (international +61 3 9683 9999) 24 hours a day, seven days a week and we'll change your limit over the phone.

Change your credit limit

You can change your credit card limit in one of three ways:

ANZ Internet Banking

Download and complete the form

Once you've completed the form send it back to ANZ.

By phone

Call 13 22 73 (international +61 3 9683 9999) 24 hours a day, seven days a week and we'll change your limit over the phone.

Update your details
You can update your details in one of three ways: ANZ Internet Banking Get help updating your details online By phone Call 13 13 14 (international +61 3 9683 9999) 24 hours a day, seven days a week and we'll update your details over the phone. At your nearest ANZ branch Visit any ANZ branch in Australia.

Order a replacement statement*
You can order a replacement statement in one of three ways: ANZ Internet Banking Get help ordering a replacement statement online By phone Call 13 13 14 (international +61 3 9683 9999) 24 hours a day, seven days a week. At your nearest ANZ branch Visit any ANZ branch in Australia. * Fees apply. For further information, refer to Fees, Taxes and Terms.

Transfer funds overseas
You can transfer funds overseas in one of three ways: ANZ Internet Banking Get help transferring funds overseas online By phone Call 1800 352 535, 8.00am to 8.00pm AEST, Monday to Friday. At your nearest ANZ branch Visit any ANZ branch in Australia. * Fees apply. For further information, refer to Fees, Taxes and Terms.

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