Changes to ATM fees

Changes to the way ATM fees are charged

From 3 March 2009, all Australian financial institutions including ANZ changed the way they charge "foreign" ATM fees, also known as direct charging.

The changes were in response to the Reserve Bank of Australia's request to the finance industry to introduce greater transparency to how ATM fees are disclosed to cardholders.

The main changes include clear visibility of fees during an ATM transaction and changes to how ATM fees appear on customer statements.

For more information about these changes please read through the Direct Charging Frequently Asked Questions (PDF 36kB).

The following public websites also provide information on the changes to the way ATM fees are charged:

• Australian Payments Clearing Association
• Reserve Bank of Australia

What will the changes mean for ANZ customers?

Importantly, there will be no change for ANZ customers who use ANZ ATMs in Australia. It's all part of our commitment to more convenient banking.

ANZ Access Advantage transaction account holders will continue to have unlimited ANZ ATM and EFTPOS transactions (including cash-out)¹.

How can ANZ customers avoid foreign ATM fees?

You can avoid foreign ATM fees by:

• using ANZ ATMs in Australia. Locate your nearest ANZ ATM
• using EFTPOS cash-out facilities when available
• using ANZ Internet Banking, Phone or Mobile Phone Banking to check your account balance.

1. Non-ANZ ATM fees and terms and conditions apply.

Any advice does not take into account your personal needs and financial circumstances and you should consider whether it is appropriate for you.

ANZ recommends you read the Terms and Conditions and the Financial Services Guide (PDF 104kB) before acquiring the product.

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