Transferring your other accounts to ANZ

We've made it simple and convenient for you to change your bank accounts to ANZ and transfer your regular payments to your new ANZ accounts. Just follow these steps:

  1. open an ANZ account
  2. visit our online switching service – we’ll generate all the letters you need to have your regular payments updated to your new ANZ account details
  3. print the letters, check your details are correct, sign them and send. Told you it was simple!

To use our online switching service you’ll need your:

Switching accounts FAQs

What does the switching website do?
The switching website is an online tool, that makes it easier to switch your accounts and transfer your regular payments (salary, direct debits, direct credits, etc.) to your ANZ account.
What do I need to do to switch my regular payments?
  1. Enter details for your new ANZ account and your old account.
  2. Enter details of the regular payments to and from your old account.
  3. Print, check, sign and send the letters generated.
How does the switching website make it easier to switch regular payments to ANZ?
The switching website generates letters addressed to the companies you have regular payments with, advising them of your ANZ account details. All you need to do is print the letters, check, sign and send.
What should I do once I've printed the letters?
Please read the letters to ensure all information is correct. Once you are comfortable that the letters are accurate, all signatories for the account should sign each letter and send them to the relevant companies.
How long should it take companies to transfer a payment to my new ANZ account?
This depends on each company. Make sure you don’t cancel payments with your old account, or close your old account, until you are sure payments have been switched.
Is there a cost for using the switching website?
No. This service is free to ANZ customers.
Does the switching website help me with closing my old accounts?
No. Most financial institutions require customers to visit a branch to close their account.
Does ANZ store the information I enter on the switching website?
No. ANZ does not store the information you enter on the switching website. This information is used to generate the letters only and will not be available once you log out of the site.
If I make an error, can I change my information?
Yes, a summary page will allow you to make changes to the details you have entered. If you realise you have made an error after you have sent the letters, you will need to contact the relevant companies and inform them of the mistake.
What should I do if a payment has not been switched?
If a regular payment has not been switched, you should contact the company you have the payment arrangement with.
What if I don’t want to switch accounts online?

Ask your current bank for a 13 month list of payments to and from your account. Take this list to any ANZ branch where our friendly staff will open a new ANZ account for you and then assist you to re-establish your regular payments.

Note: Business accounts are not eligible for branch service.

Any advice does not take into account your personal needs and financial circumstances and you should consider whether it is appropriate for you.

ANZ recommends you read the Terms and Conditions and the Financial Services Guide (PDF 104kB) before acquiring the product.

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