Unclaimed monies

If you're searching for your unclaimed money, there are some things you should know.

What is Unclaimed Money?

Where there has been no activity (deposits or withdrawals, excluding bank charges or interest paid) for seven years on an account, these unclaimed accounts are closed in line with Australian Government legislation. We will notify you (based on address information held) that the account will be closed if you do not take steps to reactivate the account.

Unclaimed bank accounts with a balance greater than $500 will be transferred to the unclaimed monies fund held by the Australian Securities and Investments Commission (ASIC). ASIC maintains the details of unclaimed monies transferred from all financial institutions. 

Prior to contacting us, you can conduct a search via the ASIC website to see if they are holding any unclaimed funds on your behalf. These details can be found by typing 'Unclaimed Monies' into the search box at the ASIC website.

If you believe ANZ has sent your unclaimed monies to ASIC, we will assist you to make a claim to recover unclaimed balances that have been transferred.

Please note, this process can take up to three months.

How do you do it?

Once you have established via the ASIC website that there are funds in your name, follow the below process.

Claiming my money

Individual claimants and registered companies

Print and complete the Request for Refund of Unclaimed Monies Form (PDF 232kB).

Please note: you will need to provide sufficient documented proof of account ownership* and proof of identity** to the unclaimed monies. If you are claiming on behalf of a de-registered company, please refer directly to ASIC for assistance via their website.

*Sufficient documented proof of account ownership:

Passbook, bank statement, deposit slip

Or

Connection to the address relating to the account 
(e.g. Council rates notice, utilities bill).

**Sufficient documented proof of identity:

Must show photo and signature and have current address 
(e.g. Drivers licence or passport and utilities bill).
Claiming my dividends
If you believe your unclaimed monies are for dividends, you can contact the following directly either by mail or phone.
Computershare Investor Services Pty Ltd
Payment Support
ANZ Unclaimed Monies
GPO Box 2975
Melbourne VIC 3000
Ph: 1800 113 399

or

E*Trade Australia
PO Box 1346.
Royal Exchange
Sydney NSW 1224
Ph: 1300 658 355
Claiming for deceased estates

Print and complete the Request for Refund of Unclaimed Monies Form (PDF 232kB) and the Deceased Estate Indemnity Form (PDF 148kB).

Please note: You will need to provide sufficient documented proof of account ownership*, and proof of identity** to the unclaimed monies. 
Note: Only Executors of the estate can sign these forms.

*Sufficient documented proof of account ownership:

Passbook, bank statement, deposit slip

Or

Connection to the address relating to the account 
(e.g. Council rates notice, utilities bill).

**Sufficient documented proof of identity:

Must show photo and signature and have current address 
(e.g. Drivers licence or passport and utilities bill).

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