How to... - Credit cards & debit cards

How to...

How to update, activate, report, transfer, dispute, design - it's all here

How to make payments, check your balances, transactions and direct debits
How to report a lost or stolen card
How to query or dispute transactions on your card
How to update your details
How to activate your credit card
How to order a replacement card
How to add an additional cardholder
How to change your credit limit
How to complete a credit card balance transfer
How to query offers on your card
How to design your ANZ credit card
How to change your card type
How to combine your ANZ credit card accounts
How to request an ANZ Frequent Flyer American Express^® card
How to request an ANZ Rewards American Express card

How to make payments, check your balances, transactions and direct debits ANZ Internet Banking ANZ Phone Banking ANZ Mobile Phone Banking Your local ANZ branch BPay ATMs Direct debit payments: Complete the CardPay direct application form (PDF 534kB) or call 13 22 73 to have the form sent to you. Back to top
How to report a lost or stolen card Call on 1800 033 844 (international +61 3 9683 7043) 24 hours a day, seven days a week. Notify us immediately if: your card has been lost, stolen or used by someone else your PIN record has been lost, stolen or has become known to, or used by, someone else. Back to top
How to query or dispute transactions on your card Option 1: Complete the Customer Transaction Dispute Form (PDF 125kB). Please also send a copy of any relevant documentation. Once we receive your completed form we will investigate the transaction on your behalf. Option 2: If you can't download the form, call us on 13 22 73 (international +613 9683 9999) and we'll send it out to you. Please refer to the terms and conditions for your card for further information on disputing transactions. Back to top
How to update your details Update your details on ANZ Internet Banking and select 'Update details'. Call us on 13 22 73, available 24 hours, seven days a week. Drop into any ANZ branch in Australia. Back to top
How to activate your credit card Call 1800 652 033 to activate your credit card. You may be required to complete the ANZ customer identification process if you're a new ANZ credit card holder. Back to top
How to order a replacement card Call ANZ on 13 22 73 (international +613 9683 9999) to order a replacement card. Back to top
How to add an additional cardholder Complete the Add an additional cardholder form (PDF 36kB) or call 13 22 73 and we will send one to you. Please note that a fee will apply to certain additional cards. Back to top
How to change your credit limit Option 1: Use ANZ Internet Banking - select 'Cards' from the left-hand menu and then choose 'Request to change credit card limit' and follow the prompts. Option 2: Download and complete the Request credit card limit increase/decrease form (PDF 100kB) and return it to ANZ. Option 3: Call ANZ on 13 22 73 (international +61 3 9683 9999). Back to top
How to complete a credit card balance transfer Option 1: Use ANZ Internet Banking and select 'Credit card balance transfer' under the 'Cards' option on the left hand panel. Option 2: Complete the Balance transfer application form (PDF 87kB). Option 3: Call ANZ on 13 22 73 (international +61 3 9683 9999). Back to top
How to query offers on your card To understand the offers that are available on your card, try looking at our FAQs. Alternatively, if you'd like to talk about an offer on your card, simply call 13 22 73. Back to top
How to design your ANZ credit card Visit www.designmycard.com.au and design your very own credit card. Back to top
How to change your card type Complete the Change your credit card type form (PDF 148kB) and return it to ANZ. Back to top
How to combine your ANZ credit card accounts Complete the Request to combine your ANZ credit card accounts (PDF 118kB) form and return it to ANZ. Back to top
How to request an ANZ Frequent Flyer American Express^® card If you are an existing ANZ Frequent Flyer account holder (before 19 July 2009), and would like to request an ANZ Frequent Flyer American Express card to add to your existing ANZ Frequent Flyer account: Simply complete the Request an ANZ Frequent Flyer American Express card (PDF 112kB) form and return it to ANZ. Ensure that you download and read Introducing ANZ Frequent Flyer (PDF 520kB) ANZ Credit Cards Conditions of Use (PDF 372kB) ANZ Personal Banking Fees and Charges (PDF 280kB) ANZ General Banking Fees and Charges (PDF 120kB) ANZ Frequent Flyer Platinum Insurance Policy Information (PDF 556kB) These documents have been amended to include terms relevant to the addition of the ANZ Frequent Flyer American Express card. Alternatively, if you would like to understand the specific amendments made to these documents, please download and read: Notification of changes to: ANZ Credit Cards Conditions of Use, ANZ Personal Banking General Fees and Charges, ANZ Frequent Flyer Platinum Insurance Policy Information (PDF 116kB) American Express is a registered trademark of American Express. This card is issued by Australia and New Zealand Banking Group Limited (ANZ) pursuant to a license from American Express. Back to top
How to request an ANZ Rewards American Express card If you are an existing ANZ Rewards account holder (before 10 April 2010), and would like to request an ANZ Rewards American Express card to add to your existing ANZ Rewards account: Simply complete the Request an ANZ Rewards American Express card (PDF 136kB) form and return it to ANZ. Ensure that you download and read Introducing ANZ Rewards (PDF 564kB) ANZ Credit Cards Conditions of Use (PDF 372kB) ANZ Personal Banking Account Fees and Charges (PDF 280kB) ANZ Personal Banking General Fees and Charges (PDF 120kB) These documents have been amended to include terms relevant to the addition of the ANZ Rewards American Express card. Alternatively, if you would like to understand the specific amendments made to these documents, please download and read: Notification of changes for ANZ Rewards Account Holders (PDF 112kB) American Express is a registered trademark of American Express. This card is issued by Australia and New Zealand Banking Group Limited (ANZ) pursuant to a license from American Express Back to top

How to make payments, check your balances, transactions and direct debits

Direct debit payments: Complete the CardPay direct application form (PDF 534kB) or call 13 22 73 to have the form sent to you.

How to report a lost or stolen card

Call on 1800 033 844 (international +61 3 9683 7043) 24 hours a day, seven days a week. Notify us immediately if:

your card has been lost, stolen or used by someone else
your PIN record has been lost, stolen or has become known to, or used by, someone else.

Back to top

How to query or dispute transactions on your card

Option 1: Complete the Customer Transaction Dispute Form (PDF 125kB). Please also send a copy of any relevant documentation. Once we receive your completed form we will investigate the transaction on your behalf.

Option 2: If you can't download the form, call us on 13 22 73 (international +613 9683 9999) and we'll send it out to you.

Please refer to the terms and conditions for your card for further information on disputing transactions.

How to update your details

Update your details on ANZ Internet Banking and select 'Update details'.
Call us on 13 22 73, available 24 hours, seven days a week.
Drop into any ANZ branch in Australia.

Back to top

How to activate your credit card

Call 1800 652 033 to activate your credit card. You may be required to complete the ANZ customer identification process if you're a new ANZ credit card holder.

How to order a replacement card

Call ANZ on 13 22 73 (international +613 9683 9999) to order a replacement card.

How to add an additional cardholder

Complete the Add an additional cardholder form (PDF 36kB) or call 13 22 73 and we will send one to you. Please note that a fee will apply to certain additional cards.

How to change your credit limit

Option 1: Use ANZ Internet Banking - select 'Cards' from the left-hand menu and then choose 'Request to change credit card limit' and follow the prompts.

Option 2: Download and complete the Request credit card limit increase/decrease form (PDF 100kB) and return it to ANZ.

Option 3: Call ANZ on 13 22 73 (international +61 3 9683 9999).

How to complete a credit card balance transfer

Option 1: Use ANZ Internet Banking and select 'Credit card balance transfer' under the 'Cards' option on the left hand panel.

Option 2: Complete the Balance transfer application form (PDF 87kB).

Option 3: Call ANZ on 13 22 73 (international +61 3 9683 9999).

How to query offers on your card

To understand the offers that are available on your card, try looking at our FAQs. Alternatively, if you'd like to talk about an offer on your card, simply call 13 22 73.

How to design your ANZ credit card

Visit www.designmycard.com.au and design your very own credit card.

How to change your card type

Complete the Change your credit card type form (PDF 148kB) and return it to ANZ.

How to combine your ANZ credit card accounts

Complete the Request to combine your ANZ credit card accounts (PDF 118kB) form and return it to ANZ.

How to request an ANZ Frequent Flyer American Express^® card

If you are an existing ANZ Frequent Flyer account holder (before 19 July 2009), and would like to request an ANZ Frequent Flyer American Express card to add to your existing ANZ Frequent Flyer account:

Simply complete the Request an ANZ Frequent Flyer American Express card (PDF 112kB) form and return it to ANZ.
Ensure that you download and read

These documents have been amended to include terms relevant to the addition of the ANZ Frequent Flyer American Express card. Alternatively, if you would like to understand the specific amendments made to these documents, please download and read:

Notification of changes to: ANZ Credit Cards Conditions of Use, ANZ Personal Banking General Fees and Charges, ANZ Frequent Flyer Platinum Insurance Policy Information (PDF 116kB)

American Express is a registered trademark of American Express. This card is issued by Australia and New Zealand Banking Group Limited (ANZ) pursuant to a license from American Express.

How to request an ANZ Rewards American Express card

If you are an existing ANZ Rewards account holder (before 10 April 2010), and would like to request an ANZ Rewards American Express card to add to your existing ANZ Rewards account:

Simply complete the Request an ANZ Rewards American Express card (PDF 136kB) form and return it to ANZ.
Ensure that you download and read

These documents have been amended to include terms relevant to the addition of the ANZ Rewards American Express card. Alternatively, if you would like to understand the specific amendments made to these documents, please download and read:

Notification of changes for ANZ Rewards Account Holders (PDF 112kB)

American Express is a registered trademark of American Express. This card is issued by Australia and New Zealand Banking Group Limited (ANZ) pursuant to a license from American Express

You need Adobe Reader to view PDF files. You can download Adobe Reader free of charge.