ANZ - Credit card FAQs

Credit Cards

How is interest calculated?
What is my monthly account statement?
Can I pay a lump sum to take care of my minimum payments and then pay nothing for the next few months?
What is a credit limit?
What is a cash advance?
How can I set up ANZ Internet and Phone Banking services?
When do overlimit or late payment fees apply?
Can I make a bill payment with my credit card?
How does the interest free period work?
What is a Late Payment Fee?
What is an outstanding authorisation?
My card expires this month how do I get a new card?
Can I credit my own funds into the credit card and still accrue points on purchases?
How can I manage my credit card responsibly and save money?
What is ANZ designmycard?

Rewards

Credit Cards
How is interest calculated? Interest is applied to the daily outstanding balance, including purchases, cash transactions and prior months' interest and fees and charges. The daily interest rate for purchases and cash is calculated by dividing the annual percentage rate by 365. Back to top
What is my monthly account statement? Your monthly account statement shows the transactions made on your credit card during the statement period. It will also show any fees or interest charged. You should check your account statement carefully and call ANZ if you have any questions. Back to top
Can I pay a lump sum to take care of my minimum payments and then pay nothing for the next few months? No, the Minimum Monthly Payment (or more) needs to be paid each month. If you don't pay anything in a month, you might incur Late Payment Fees. Even if you make a payment before you receive your statement, you may still be required to pay a further minimum amount by the Due Date on your statement. If you are planning to go away for a while, you can set up a direct debit arrangement like CardPay Direct to ensure your Minimum Monthly Payment is paid. Or nominate someone to make the payment for you. If ANZ does not hear from you regarding a missing payment, we may be forced to close your credit card account. Back to top
What is a credit limit? This is the amount you have been approved to spend on your credit card. From time to time there may be a debit made to your credit card account, which, if processed, would temporarily result in the outstanding balance exceeding your credit limit. ANZ has an Informal Overlimit service to help you in these circumstances. Please note an Overlimit Fee will be charged in these circumstances. Refer to the ANZ Credit Cards Conditions of Use for further information about this service. Ask us how you can avoid going over your credit limit by opting to have ANZ decline transactions (in most cases) that will take you over your credit limit at any time. Back to top
What is a cash advance? If you obtain a cash advance from your card account when you do not have a credit balance on your card account, or sufficient credit balance to cover the cash advance transaction, a Cash Advance Fee will be charged. A Cash Advance Fee of 2% will apply to the extent that a cash advance exceeds the credit balance of your card limit. Back to top
How can I set up ANZ Internet and Phone Banking services? To register for ANZ Phone or Internet Banking call 13 22 73 and obtain a customer registration number(CRN) and telecode. Then follow the prompts to change your auto-generated telecode to a telecode number of your choice, between four to seven digits long. To register for ANZ Internet Banking, visit www.anz.com and register using your (CRN) and Telecode. You will then be prompted to select a password. For more detailed information on how credit cards and credit card repayments work, please refer to the 'How Credit Cards Work' brochure available at any ANZ branch. Back to top
When do overlimit or late payment fees apply? From 15 December 2009, in relation to credit cards, an Overlimit Fee will be charged to your account when you make a purchase or cash advance, or have a recurring payment, which, if processed, would temporarily cause your outstanding balance to exceed your credit limit. In this situation, ANZ may allow the debit to be processed as an Informal Overlimit amount subject to certain conditions being met (refer to Credit Card Conditions of Use for further details), A Late Payment Fee will be charged if you do not pay at least the minimum amount as indicated on your monthly statement by the Due Date. In either case a fee of $20 may be added to your account. If you receive a Government benefit and hold an ANZ Access Basic account, no Overlimit or Late Payment Fees will apply. For information on eligibility for an ANZ Access Basic account please go to anz.com or your local ANZ branch. ANZ only charges one Overlimit Fee in any one monthly statement cycle, but any over limit amounts are payable immediately. When you receive your credit card, we'll make sure you have clear and simple information about the fees that apply. For more information on how you can minimise fees visit anz.com/simplify. Back to top
Can I make a bill payment with my credit card? Bill payments from your credit card can be processed as either a purchase or a cash advance. This is dependent upon how the biller is set up with the BPAY^® billing service. The biller has the option of accepting a credit card as a method of payment. If the biller chooses to accept, the bill payment is processed as a purchase. If the biller does not accept credit card payments, ANZ may allow you to make the payment from your credit card (when sufficient funds are available). If you choose to proceed with the payment, it will be processed as a cash advance. Relevant fees and interest will apply from the date of the cash advance. Back to top
How does the interest free period work? For example, if your card has a 44-day interest free period, the interest free day period consists of your 30-day statement cycle, then 14 days to the due date. If your previous statement balance (excluding any repayments on promotional plans not yet due) was paid in full by the due date and you make a purchase made on the first day of your next cycle, it will attract 44 interest free days if the closing balance of the next statement is paid in full. Back to top
What is a Late Payment Fee? A Late Payment Fee is charged when any amount shown as due on your statement of account, including any Minimum Monthly Payment has not been paid by the “Due Date” shown on that statement. Back to top
What is an outstanding authorisation? An outstanding authorisation is when the estimated value of a purchase (eg hotel stay) has been held for a period of up to an estimated six days to allow the merchant to process the transaction. It can also be used as a security measure for transactions such as hotel stay or car rental. In this case, after the six days the amount drops off the system. This would reduce the cardholder's available credit, but not the balance owing on the card. Back to top
My card expires this month how do I get a new card? Credit cards expire at the end of the month and are re-issued prior to the 25th day of the month of expiry. Back to top
Can I credit my own funds into the credit card and still accrue points on purchases? Yes, you still accrue points on any eligible purchase. Back to top
How can I manage my credit card responsibly and save money? See our tips to help you manage your credit card responsibly and save money. Back to top
What is ANZ designmycard? ANZ designmycard is a fun way to personalise your ANZ First, ANZ Low Rate MasterCard^® and ANZ Balance Visa card with an image that you choose (subject to image guidelines and terms and conditions). You can upload your favourite photo, design or choose from our image library. ANZ designmycard is free for new and existing ANZ Credit Card and ANZ Access cardholders. For terms and conditions and to apply for ANZ designmycard, visit designmycard.com.au to design your card and apply. Back to top

Credit Cards

How is interest calculated?

Interest is applied to the daily outstanding balance, including purchases, cash transactions and prior months' interest and fees and charges. The daily interest rate for purchases and cash is calculated by dividing the annual percentage rate by 365.

What is my monthly account statement?

Your monthly account statement shows the transactions made on your credit card during the statement period. It will also show any fees or interest charged. You should check your account statement carefully and call ANZ if you have any questions.

Can I pay a lump sum to take care of my minimum payments and then pay nothing for the next few months?

No, the Minimum Monthly Payment (or more) needs to be paid each month. If you don't pay anything in a month, you might incur Late Payment Fees. Even if you make a payment before you receive your statement, you may still be required to pay a further minimum amount by the Due Date on your statement. If you are planning to go away for a while, you can set up a direct debit arrangement like CardPay Direct to ensure your Minimum Monthly Payment is paid. Or nominate someone to make the payment for you. If ANZ does not hear from you regarding a missing payment, we may be forced to close your credit card account.

What is a credit limit?

This is the amount you have been approved to spend on your credit card. From time to time there may be a debit made to your credit card account, which, if processed, would temporarily result in the outstanding balance exceeding your credit limit. ANZ has an Informal Overlimit service to help you in these circumstances. Please note an Overlimit Fee will be charged in these circumstances. Refer to the ANZ Credit Cards Conditions of Use for further information about this service. Ask us how you can avoid going over your credit limit by opting to have ANZ decline transactions (in most cases) that will take you over your credit limit at any time.

What is a cash advance?

If you obtain a cash advance from your card account when you do not have a credit balance on your card account, or sufficient credit balance to cover the cash advance transaction, a Cash Advance Fee will be charged. A Cash Advance Fee of 2% will apply to the extent that a cash advance exceeds the credit balance of your card limit.

How can I set up ANZ Internet and Phone Banking services?

To register for ANZ Phone or Internet Banking call 13 22 73 and obtain a customer registration number(CRN) and telecode. Then follow the prompts to change your auto-generated telecode to a telecode number of your choice, between four to seven digits long. To register for ANZ Internet Banking, visit www.anz.com and register using your (CRN) and Telecode. You will then be prompted to select a password.

For more detailed information on how credit cards and credit card repayments work, please refer to the 'How Credit Cards Work' brochure available at any ANZ branch.

When do overlimit or late payment fees apply?

From 15 December 2009, in relation to credit cards, an Overlimit Fee will be charged to your account when you make a purchase or cash advance, or have a recurring payment, which, if processed, would temporarily cause your outstanding balance to exceed your credit limit. In this situation, ANZ may allow the debit to be processed as an Informal Overlimit amount subject to certain conditions being met (refer to Credit Card Conditions of Use for further details), A Late Payment Fee will be charged if you do not pay at least the minimum amount as indicated on your monthly statement by the Due Date. In either case a fee of $20 may be added to your account. If you receive a Government benefit and hold an ANZ Access Basic account, no Overlimit or Late Payment Fees will apply. For information on eligibility for an ANZ Access Basic account please go to anz.com or your local ANZ branch.

ANZ only charges one Overlimit Fee in any one monthly statement cycle, but any over limit amounts are payable immediately. When you receive your credit card, we'll make sure you have clear and simple information about the fees that apply. For more information on how you can minimise fees visit anz.com/simplify.

Can I make a bill payment with my credit card?

Bill payments from your credit card can be processed as either a purchase or a cash advance. This is dependent upon how the biller is set up with the BPAY^® billing service. The biller has the option of accepting a credit card as a method of payment. If the biller chooses to accept, the bill payment is processed as a purchase. If the biller does not accept credit card payments, ANZ may allow you to make the payment from your credit card (when sufficient funds are available). If you choose to proceed with the payment, it will be processed as a cash advance. Relevant fees and interest will apply from the date of the cash advance.

How does the interest free period work?

For example, if your card has a 44-day interest free period, the interest free day period consists of your 30-day statement cycle, then 14 days to the due date. If your previous statement balance (excluding any repayments on promotional plans not yet due) was paid in full by the due date and you make a purchase made on the first day of your next cycle, it will attract 44 interest free days if the closing balance of the next statement is paid in full.

What is a Late Payment Fee?

A Late Payment Fee is charged when any amount shown as due on your statement of account, including any Minimum Monthly Payment has not been paid by the “Due Date” shown on that statement.

What is an outstanding authorisation?

An outstanding authorisation is when the estimated value of a purchase (eg hotel stay) has been held for a period of up to an estimated six days to allow the merchant to process the transaction. It can also be used as a security measure for transactions such as hotel stay or car rental. In this case, after the six days the amount drops off the system. This would reduce the cardholder's available credit, but not the balance owing on the card.

My card expires this month how do I get a new card?

Credit cards expire at the end of the month and are re-issued prior to the 25th day of the month of expiry.

Can I credit my own funds into the credit card and still accrue points on purchases?

Yes, you still accrue points on any eligible purchase.

How can I manage my credit card responsibly and save money?

See our tips to help you manage your credit card responsibly and save money.

What is ANZ designmycard?

ANZ designmycard is a fun way to personalise your ANZ First, ANZ Low Rate MasterCard^® and ANZ Balance Visa card with an image that you choose (subject to image guidelines and terms and conditions). You can upload your favourite photo, design or choose from our image library.

ANZ designmycard is free for new and existing ANZ Credit Card and ANZ Access cardholders. For terms and conditions and to apply for ANZ designmycard, visit designmycard.com.au to design your card and apply.

Rewards

ANZ Frequent Flyer
What happens if I have a query about my current number of Qantas Frequent Flyer points¹ earned on my ANZ Frequent Flyer account? Simply call ANZ on 13 22 73 for help with all your ANZ Frequent Flyer account transaction and points enquiries. Back to top
When will my Qantas Frequent Flyer points¹ earned on my cards appear on my Qantas Frequent Flyer account? Your Qantas Frequent Flyer points are credited to your Qantas Frequent Flyer account within 48 hours of the date that your ANZ credit card statement is sent to you each month. Back to top

ANZ Frequent Flyer

What happens if I have a query about my current number of Qantas Frequent Flyer points¹ earned on my ANZ Frequent Flyer account?

Simply call ANZ on 13 22 73 for help with all your ANZ Frequent Flyer account transaction and points enquiries.

When will my Qantas Frequent Flyer points¹ earned on my cards appear on my Qantas Frequent Flyer account?

Your Qantas Frequent Flyer points are credited to your Qantas Frequent Flyer account within 48 hours of the date that your ANZ credit card statement is sent to you each month.

ANZ Balance Visa
Do I only earn reward points when I pay back my entire balance? No. You earn reward points for every $1 you repay to the balance on your ANZ Balance Visa, every time you make a repayment². You do not have to repay your balance in full to earn reward points. Back to top
How do I view the rewards and check my reward points balance? Just visit www.anzbalancevisa.com or call the ANZ Rewards Centre on 1300 368 324, Monday to Friday from 9am - 5pm Australian local time. You will also receive a reward statement twice a year. Back to top
What is an auto-redemption? With ANZ Balance Visa, you can pre-select the way you would like to redeem your reward points. We will then arrange for you to receive your chosen reward when you have accumulated enough reward points to receive it. You can also choose to receive your reward every 3, 6 or 12 months or on a particular date every year, provided you have sufficient reward points for your chosen reward³. Alternatively, every time you reach your specified reward value, your reward will be issued to you automatically. Back to top
How do I set up an auto-redemption? You can set up an auto-redemption online by visiting the ANZ Balance Visa rewards website at www.anzbalancevisa.com. Alternatively, you may call the ANZ Rewards Centre on 1300 368 324 Monday to Friday from 9am - 5pm Australian local time. Back to top
I have forgotten my password to the ANZ Balance Visa rewards website. What do I do? Simply visit the ANZ Balance Visa rewards website at www.anzbalancevisa.com and under the login section, select "Forgotten password". Once your details are verified, a new password will be sent to you via email. Or you can call the ANZ Rewards Centre on 1300 368 324 Monday to Friday from 9am - 5pm Australian local time. Back to top
Is there a fee for balance transfers? There is no fee for balance transfers requested at the time of your credit card application. A fee of 1% of the balance transfer amount applies to any balance transfers made after your initial credit card application⁴. Back to top
What is the cash advance fee on ANZ Balance Visa? The cash advance fee is 2% of the cash advance amount. Please note that unlike other ANZ Credit Cards, this fee is charged even if the account has a credit (positive) balance at the time. Back to top

ANZ Balance Visa

Do I only earn reward points when I pay back my entire balance?

No. You earn reward points for every $1 you repay to the balance on your ANZ Balance Visa, every time you make a repayment². You do not have to repay your balance in full to earn reward points.

How do I view the rewards and check my reward points balance?

Just visit www.anzbalancevisa.com or call the ANZ Rewards Centre on 1300 368 324, Monday to Friday from 9am - 5pm Australian local time. You will also receive a reward statement twice a year.

What is an auto-redemption?

With ANZ Balance Visa, you can pre-select the way you would like to redeem your reward points. We will then arrange for you to receive your chosen reward when you have accumulated enough reward points to receive it. You can also choose to receive your reward every 3, 6 or 12 months or on a particular date every year, provided you have sufficient reward points for your chosen reward³. Alternatively, every time you reach your specified reward value, your reward will be issued to you automatically.

How do I set up an auto-redemption?

You can set up an auto-redemption online by visiting the ANZ Balance Visa rewards website at www.anzbalancevisa.com. Alternatively, you may call the ANZ Rewards Centre on 1300 368 324 Monday to Friday from 9am - 5pm Australian local time.

I have forgotten my password to the ANZ Balance Visa rewards website. What do I do?

Simply visit the ANZ Balance Visa rewards website at www.anzbalancevisa.com and under the login section, select "Forgotten password". Once your details are verified, a new password will be sent to you via email. Or you can call the ANZ Rewards Centre on 1300 368 324 Monday to Friday from 9am - 5pm Australian local time.

Is there a fee for balance transfers?

There is no fee for balance transfers requested at the time of your credit card application. A fee of 1% of the balance transfer amount applies to any balance transfers made after your initial credit card application⁴.

What is the cash advance fee on ANZ Balance Visa?

The cash advance fee is 2% of the cash advance amount. Please note that unlike other ANZ Credit Cards, this fee is charged even if the account has a credit (positive) balance at the time.

ANZ Rewards
How can I check who the current bonus partners are? A rewards guide is distributed with your Reward Points⁵ statement. Current Bonus Partners are also available online on the ANZ Rewards - Rewards Program website. Or, you can phone the Rewards Centre on 1300 367 763 during business hours. Back to top
What is 'Points Plus Pay' and how does it work? With Points Plus Pay you can redeem selected rewards faster. You don't have to wait until you have earned enough Reward Points⁵ to equal the complete cost of the reward. Reward Points⁵ can be used to redeem a portion of the reward, and the balance can be paid using your ANZ Rewards credit card, another credit card, or by cheque. If you use your ANZ Rewards credit card, you will earn Reward Points² for the payment portion. Back to top
How can I check which rewards are currently available? Your rewards guide, distributed with your Reward Points⁵ statement will list your rewards choices. Current rewards choices are also available on the ANZ Rewards - Rewards Program website. Or, you can phone the ANZ Rewards Centre on 1300 367 763 during business hours. Please note that all rewards are subject to availability. Back to top
What happens if I have a query about my current Reward Points⁵ balance? You can check your Reward Points⁵ balance online at the ANZ Rewards - Rewards Program website. You may call the ANZ Rewards Centre on 1300 367 763 Monday to Friday 9am to 5pm Australian local time. Back to top
How can I redeem rewards? You can redeem rewards online by visiting the ANZ Rewards - Rewards Program website. You can call the ANZ Rewards Centre on 1300 367 763 Monday to Friday 9am to 5pm Australian local time. Back to top

ANZ Rewards

How can I check who the current bonus partners are?

A rewards guide is distributed with your Reward Points⁵ statement.

Current Bonus Partners are also available online on the ANZ Rewards - Rewards Program website. Or, you can phone the Rewards Centre on 1300 367 763 during business hours.

What is 'Points Plus Pay' and how does it work?

With Points Plus Pay you can redeem selected rewards faster. You don't have to wait until you have earned enough Reward Points⁵ to equal the complete cost of the reward.

Reward Points⁵ can be used to redeem a portion of the reward, and the balance can be paid using your ANZ Rewards credit card, another credit card, or by cheque. If you use your ANZ Rewards credit card, you will earn Reward Points² for the payment portion.

How can I check which rewards are currently available?

Your rewards guide, distributed with your Reward Points⁵ statement will list your rewards choices. Current rewards choices are also available on the ANZ Rewards - Rewards Program website. Or, you can phone the ANZ Rewards Centre on 1300 367 763 during business hours.

Please note that all rewards are subject to availability.

What happens if I have a query about my current Reward Points⁵ balance?

You can check your Reward Points⁵ balance online at the ANZ Rewards - Rewards Program website.

You may call the ANZ Rewards Centre on 1300 367 763 Monday to Friday 9am to 5pm Australian local time.

How can I redeem rewards?

You can redeem rewards online by visiting the ANZ Rewards - Rewards Program website.

You can call the ANZ Rewards Centre on 1300 367 763 Monday to Friday 9am to 5pm Australian local time.

Verified by Visa

After I enrol, how long does it take for Verified by Visa to become active on my card? It will become active immediately. Back to top
What happens if I don't want to enrol? You will be able to defer enrolment three times. After you defer three times, you will need to enrol in Verified by Visa to continue shopping online with Verified by Visa participating merchants. Back to top
Can additional cardholders shop with Verified by Visa once I enrol? If there are multiple cardholders, each cardholder will need to enrol for Verified by Visa in order to shop online with the Verified by Visa protection at participating merchants. Back to top
How do I change my Verified by Visa password or personal message? Once you have enrolled, you can change these at any time by clicking the 'Enrol now' button on the Verified by Visa password entry screen. Or you can call 13 33 50 to have your Verified by Visa password reset. Back to top
What if I forget my password? If you have forgotten your Verified by Visa password and you haven't suspended your Verified by Visa account, you can simply click on the "Forgot your password" link on the Verified by Visa password entry screen and re-enrol. You will be asked to create a new Verified by Visa password and personal message. Back to top
How do I unlock my password? Call ANZ on 13 33 50 for assistance. Back to top
How do I unblock my enrolment? Call ANZ on 13 33 50 for assistance. Back to top
How do I cancel my Verified by Visa service? Call ANZ on 13 33 50 for assistance. Back to top

After I enrol, how long does it take for Verified by Visa to become active on my card?

It will become active immediately.

What happens if I don't want to enrol?

You will be able to defer enrolment three times. After you defer three times, you will need to enrol in Verified by Visa to continue shopping online with Verified by Visa participating merchants.

Can additional cardholders shop with Verified by Visa once I enrol?

If there are multiple cardholders, each cardholder will need to enrol for Verified by Visa in order to shop online with the Verified by Visa protection at participating merchants.

How do I change my Verified by Visa password or personal message?

Once you have enrolled, you can change these at any time by clicking the 'Enrol now' button on the Verified by Visa password entry screen. Or you can call 13 33 50 to have your Verified by Visa password reset.

What if I forget my password?

If you have forgotten your Verified by Visa password and you haven't suspended your Verified by Visa account, you can simply click on the "Forgot your password" link on the Verified by Visa password entry screen and re-enrol. You will be asked to create a new Verified by Visa password and personal message.

How do I unlock my password?

Call ANZ on 13 33 50 for assistance.

How do I unblock my enrolment?

Call ANZ on 13 33 50 for assistance.

How do I cancel my Verified by Visa service?

Call ANZ on 13 33 50 for assistance.

American Express is a registered trademark of American Express. This card is issued by Australia and New Zealand Banking Group Limited (ANZ) pursuant to a license from American Express.

®Registered to BPAY Pty Ltd. ABN 69 079 137 518

1. Points and Bonus Points accrue in accordance with the ANZ Frequent Flyer Reward Terms and Conditions (please call 13 22 73 for a copy). Purchases exclude cash and cash equivalent transactions. An Account Holder must be a member of the Qantas Frequent Flyer program to earn and redeem Qantas Frequent Flyer points. A joining fee may apply. Membership of the Qantas Frequent Flyer program and points are subject to the Terms and Conditions of the Qantas Frequent Flyer program. Classic Awards are subject to capacity controls and availability is strictly limited. Some flights may not have Classic Award seats available. To find out more visit qantas.com.au/frequentflyer. ANZ is the credit provider and credit licensee (or registered person) under the National Consumer Credit Laws. The points information displayed on this page applies to new customers only. Existing customers may be subject to a different Points earn rate on both their ANZ Frequent Flyer American Express® card and/or ANZ Frequent Flyer Visa card. Existing customers should call 13 22 73 for information regarding the Points earn rate that applies to their account.

2. Reward points are not earned on cashback transactions to your account. Rewards points accrue in accordance with the ANZ Balance Visa Rewards Program Terms and Conditions (visit www.anzbalancevisa.com or call ANZ on 13 22 73 for a copy).

3. It can take up to 28 days to receive your auto-redemption once you qualify for your selected reward.

4. Terms and conditions apply to balance transfers. Call 1800 007 511 for details.

5. Reward Points and Bonus Reward Points accrue in accordance with the ANZ Rewards – Rewards Program Terms and Conditions (PDF 563kB) (please call 13 13 14 for a copy). Purchases exclude cash and cash equivalent transactions. This Reward Points information displayed on this page applies to new customers only. Existing customers may be subject to a different Reward Points earn rate on both their ANZ Rewards American Express card and/or ANZ Rewards Visa card. Existing customers should call 13 22 73 for information regarding the Reward Points earn rate that applies to their account.

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